You can purchase a new license for GedScape software, for download, through this website using secure online ordering. Payment is by credit/debit card and PayPal.
If you are an existing customer (i.e., you have previously bought a license for a full working copy of GedScape), you may be able to purchase an upgrade.
For all other purchases, including bulk orders & academic discounts, and purchases on physical media such as USB, please contact the customer service helpdesk.
To make the best possible purchase decision, please take advantage of the free trial download before you decide to get the full version.
However, there is also a 30-day money-back no-quibble guarantee on new copies of full versions of GedScape purchased directly through this website.
This does not apply to upgrade orders or to purchases not been made directly through this website.
iPad: this software will not run on an iPad (or iPhone) or similar.
Mac: GedScape is a Windows application and as such it does not run directly on a Mac.
If your Mac has a Windows environment such as that provided by 'Parallels' (or similar products) then you should be able run it. However, the use of any Windows-targetted products within the Parallels environment on the Mac is not formally supported.
Sorry, but Windows 10S is not supported. Windows 10S is a limited version of Windows that can only run apps from the official Windows app store, and GedScape cannot be obtained that way.
Sorry, but no. Chromebook is not supported.
- A detailed User Guide is installed as part of the product. This can be accessed through the Help menu.
- Common product support questions are covered in the Frequently Asked Questions page for GedScape.
- 1 year access to the customer helpdesk for product support for the current release are included as part of the product price when you buy a license.
- Support includes any updated releases that are released during the support period, which you can download free of charge.
- Support is available for the latest release of the product at any time - if you are in date for support but do not have the latest release then you should download and install that before contacting the helpdesk. Older, retired, releases of the product are not supported.
- For continued access to the helpdesk after the support period has ended it is necessary to purchase a new license. Discounts are available for existing customers, depending on when your previous period for support ended.
Yes. The installer is a full installation and does not require the previous release to be already installed. However you will need a valid install key to install it.
After you have placed your order (through this website) you will be contacted by email with installation instructions, including any install code(s) that you need for the full version of the product.
Order are processed manually (i.e. by a human), and during UK business hours. If you place your order Monday-Friday during UK business hours (9-5.30 UK time) there will be a delay of a few hours before your installation codes are sent. Orders placed at weekends or on UK public holidays may not be processed until the next UK business day (Monday-Friday). If you are ordering from outside the UK please remember that sometimes the UK has public holidays that you do not.
Yes, as follows:
- 2 copies: 20% of 2nd copy
- 3 copies: 20% off order value
- 5-9 copies 30% off order value
- 10+ copies: 35% off order value
To place a bulk order, please contact the customer service helpdesk to arrange payment. The online ordering system on this site does not, at this time, have a facility for placing a bulk order.
The bulk order discount may not be used in conjunction with any other discount.
The company aims to process all orders within 24 hours of order placement or within the next UK business day (whichever is later), though in most cases it is much quicker than this.
Install codes are sent by email. Please check that this email has not been mistakenly treated as spam by your email system - check your spam folder! This is the likeliest reason why you may appear to have not received the install codes. You are recommended to add tenset.zendesk.com to your 'safe senders' or 'whitelist' in your email program.
No, sorry. All prices are for download only.
The company no longer supplies software on CD or USB stick except by prior, specific, arrangement.
Yes, for a period of at least one year following the date of purchase. You are advised to keep a safe backup of your downloaded software e.g. on a USB memory key, should you ever need to re-install the product.
You can install it on at most two computers so long as it is for your use on both machines. For all other usage scenarios you would need a site or multi-user license - contact the customer service helpdesk for further information.
Yes. Just save a copy of the installer file as downloaded from this website, e.g. to a USB stick. You can then reinstall later from the same download. You can also use this method if you need to install to a computer that's not connected online.
Sorry, but the sale of products on CD or USB stick was discontinued. However, excepting for some extremely old, long discontinued, products you can download your old product release through this site.
There are two possible reasons for this.
The first is that you are trying to install a release of the product to which you are not entitled, because your period for support ended prior to its release. The registration window will tell you the release date of the product, and you need to ensure that your registration code is valid for support until that date. If your period for support expired prior to the release date of the product, you will need to purchase a new license in order to install the later release. Discounts are available for existing customers, depending on when your previous period for support ended.
The only other reason that GedScape might not accept you registration code is if you have entered it incorrectly. Please check it very carefully! Also please be aware that the registration code is linked to your registration name. You must enter the same registration name as was issued to you along with the registration code.
Open Windows Settings, select 'Apps', find GedScape in the list of apps, select it, then click the Uninstall button.
Select Preferences from the FileGeneral tab, then change the Forename term and Surname term options.
Yes. Select Preferences from the FileStyle tab, then select Color Scheme from the list.
Select Preferences from the FileStyle tab, select the General section and then choose from the Date format list.
Use the Preferences window - select Preferences from the File